FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
www.fotocharlie.com.my offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Ipay88 (Visa or Mastercard / Internet Banking)


2. Invoice / Cheque / Offline Bank Transfer

Bank : UOB
Bank Account : 1823019071
Account Name : FOTOCHARLIE SDN BHD

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : payment@fotocharlie.com

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at store@fotocharlie.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysian ringgit (RM) 

Q. How long does the delivery usually takes?

Self collect 
•    Customer will receive a confirmation call for self collection arrangement.
•    Majority of the product are available for self collection, except for bulky items.
•    Pick up will be available at the selected locations and the time will be arranged during the confirmation call.

 
Standard Delivery (By courier)
•    Delivery will take from 3 to 7 working days upon confirmation of order (excluding weekend & public holidays) where your order will be processed and dispatched from our warehouse. Please note that this may take longer during sales period.
•    Delivery is only applicable for nationwide
•    Please take note that selected product are not able to ship over East Malaysia.
 

VIP Delivery (By Fotocharlie)
•    Delivery within 24 - 48 hours upon confirmation of order (excluding weekend & public holidays) where your order will be processed and dispatched from our warehouse. Please note that this may take longer during sales period.
•    VIP Delivery is only applicable for Batu Pahat area only.
•    Customer will receive a confirmation call for delivery arrangement.


In the event that you are not available to collect your order on the assigned date, please contact us at

Tel: +60102588088
Email: store@fotocharlie.com
 

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to store@fotocharlie.com for us to clear your doubts.