Return & Refund Policy

RETURN/ EXCHANGE POLICY


Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective. The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. FOTOCHARLIE SDN. BHD. will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation.

•    Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
•    Damaged: The item is found to be damaged upon receipt.
•    Defective: The product is not functioning as described by the manufacturer.


Please take note that refund for bulky item such as fridge and washing machine is subject to the approval. For Product defective issue customer may contact us and we will arrange home service for inspection.

Returned items must meet the following requirements:
•    The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt)
•    Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
•    Item must be unused or hasn’t been installed.
•    All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening).


Will I get a refund in case of returning the item? 
You will be eligible for a full refund if the item has been inspected and verified that the item was in perfect condition as described above.
 
Can I return a damaged or defective product after 7 calendar days upon receipt? 
If the item is covered by Replacement Warranty, you may bring the item to any Fotocharlie outlet to verify and process the return warranty accordingly.
 
How do I return an item?

Please contact us at FOTOCHARLIE SDN. BHD. or +6011-33025838 ( Mon to Fri | 9.00am - 6.00pm ) if you have any questions or doubts.
 
REFUND
Depending on the mode of payment you’ve selected upon transaction, you will be offered the mode of refund based on your payment mode and may be required to enter additional information.
The refund will take between 1 to 15 working days depending on our partnering banks. Please consult the table below for details.

How you initially paid for your order  How you may receive your refund     Expected time to transfer funds
Credit card, debit card Credit card/debit card charge reversal (refund)   Up to 15 working days
Online banking  Bank transfer 5 - 7 working days


 


Please return your purchase to the following address:

FOTOCHARLIE SDN. BHD.
10A & 11A, Jalan Persiaran Flora Utama, Taman Flora Utama,
83000 Batu Pahat, Johor Darul Takzim.